Kiki Rides organizes and coordinates group transportation and related experiences, including transportation to destinations, events, ferries, nightlife, recreational activities, and other locations.

Specific details—including departure locations, departure times, destinations, schedules, included services, and special instructions—will be provided on the applicable event or ticket page and/or through communications sent to registered passengers.

Tickets may be sold through third-party ticketing platforms such as Eventbrite.

Your reservation is not confirmed until the applicable ticket purchase or registration process has been successfully completed.

You are responsible for providing accurate information when purchasing your ticket, including your name, email address, mobile phone number, and any other requested information.

Tickets may be subject to additional terms presented during checkout.

Unless otherwise stated for a particular trip, tickets may not be transferred, resold, duplicated, or used by more than one passenger without authorization from Kiki Rides.

Ticket prices are displayed before purchase and may vary by event, ticket type, availability, or promotional offer.

Third-party ticketing or payment providers may charge additional processing or service fees.

Kiki Rides is not responsible for fees charged independently by third-party platforms.

Passengers are responsible for arriving at the designated pickup location by the time specified in their trip information.

Departure times are important to maintaining the transportation schedule.

Passengers should arrive sufficiently early to check in and board.

Kiki Rides cannot guarantee that transportation will wait for passengers who arrive late.

A passenger who misses a departure because of late arrival may be responsible for arranging and paying for alternative transportation.

Unless expressly stated otherwise, missing a scheduled departure does not automatically entitle a passenger to a refund.

Pickup and drop-off locations vary by trip and will be identified in the event listing, ticket confirmation, or subsequent trip communications.

Passengers are responsible for reviewing their trip information before departure.

Kiki Rides may modify a pickup or drop-off location when reasonably necessary because of traffic, road closures, safety concerns, government restrictions, operational requirements, or other circumstances.

When practicable, affected passengers will be notified of material changes using the contact information provided during registration.

Transportation and event schedules may be affected by circumstances outside Kiki Rides’ control, including:

• traffic;
• weather;
• road closures;
• mechanical issues;
• ferry or transportation delays;
• law-enforcement activity;
• government restrictions;
• venue or destination changes;
• emergencies; or
• other unexpected circumstances.

Times provided are estimates where circumstances require flexibility.

Kiki Rides will make reasonable efforts to communicate significant changes to passengers but cannot guarantee exact arrival or departure times when circumstances outside our reasonable control cause delays.

LATE / NO SHOW

We run on a schedule so everyone can have the best experience possible. Please review our policy regarding late arrivals and no-shows:

• Late Arrivals
  Guests are expected to arrive at the designated meeting point on time. If you arrive late, we cannot guarantee that you will be able to join the experience once it has begun. Entry after departure is not permitted.
• No-Shows
  If you fail to arrive at the scheduled meeting time and location, it will be considered a no-show.
• Refund Policy for Late Arrivals & No-Shows
  All late arrivals and no-shows are non-refundable. No credits, rescheduling, or transfers will be issued.
• Responsibility to Arrive On Time
  It is the guest’s responsibility to plan ahead and allow sufficient travel time. We strongly recommend arriving at least 10–15 minutes early.

CANCELLATIONS / REFUNDS

At Kiki Rides, we understand that plans can change. To keep things fair for all guests and ensure smooth event planning, we’ve established the following cancellation and refund policy:

• Cancellation Window (6 Days Prior)
  Guests may cancel their ticket up to 6 days before the scheduled event date to receive a full refund. Refund requests must be submitted within this timeframe to be eligible.
• Within 6 Days of Event
  Cancellations made less than 6 days before the event are non-refundable. This includes no-shows and same-day cancellations.
• Ticket Transfers
  If you can no longer attend, you may transfer your ticket to another guest at no cost. Please notify us in advance with the new attendee’s name and contact information.
• Event Changes or Cancellations by Kiki Rides
  If Kiki Rides cancels or significantly changes an event, guests will be offered the choice of:
  • A full refund, or
  • A credit toward a future Kiki Rides experience
• Processing Time
  Approved refunds will be processed back to the original payment method within 5–10 business days, depending on your bank or payment provider.
• How to Request a Refund or Transfer
  Please cancel in eventbrite where you placed your order.

At Kiki Rides, we’re here for a good time—but also a safe and respectful one. By purchasing a ticket and participating in any Kiki Rides experience, you agree to the following conduct guidelines:

Respectful Conduct

All guests are expected to treat fellow riders, staff, and partners with respect and courtesy. Harassment, aggressive behavior, discrimination, or any form of inappropriate conduct will not be tolerated.

No Fighting, Threats, or Disruptive Arguments

Fighting, threatening behavior, or engaging in verbal altercations or arguments with other riders or staff is strictly prohibited. Any guest involved in such behavior may be denied boarding or removed from the ride at any time.

Right to Refuse Entry or Service

Kiki Rides reserves the right to:

Deny boarding at departure to any guest who appears intoxicated, disruptive, or unsafe
Refuse return transportation to any guest whose behavior violates this policy
Remove a guest from the vehicle at any time during the ride if their conduct is deemed unsafe, disruptive, or in violation of these guidelines

No Refunds for Removal or Denied Entry

Any guest denied boarding, refused return transportation, or removed from the ride due to conduct violations will not be eligible for a refund, credit, or transfer.

Compliance with Laws & Driver Instructions

Guests must follow all applicable laws and comply with instructions from the driver and Kiki Rides staff at all times.

By purchasing a ticket, you acknowledge and agree to abide by this Guest Conduct & Safety Policy. Failure to comply may result in removal from the experience without refund.

Alcohol may be permitted on certain rides; however, excessive intoxication, illegal substance use, or behavior that poses a safety risk will not be tolerated. Kiki Rides reserves the right to refuse service to any guest who appears overly intoxicated or impaired.

Passengers are responsible for their personal belongings.

Kiki Rides is not responsible for items that are lost, stolen, forgotten, or damaged during a trip except to the extent responsibility cannot legally be excluded.

Passengers should inspect the vehicle and their surroundings before leaving.

Kiki Rides may coordinate with independent transportation companies, ferry operators, venues, ticketing services, payment processors, restaurants, event operators, and other third parties.

Those third parties may have their own terms, policies, schedules, safety requirements, and operating procedures.

Kiki Rides does not control all actions or operations of independent third parties and is not responsible for a third party’s acts or omissions except where responsibility is imposed by applicable law.

Travel and participation in recreational, nightlife, transportation, and group activities involve inherent risks.

By voluntarily participating in a Kiki Rides trip, you acknowledge the ordinary risks associated with transportation and the activities in which you choose to participate.

Nothing in these Terms is intended to waive rights or liabilities that cannot lawfully be waived under applicable law.

Any separate waiver or acknowledgment presented for a particular event is incorporated into the terms applicable to that event.

When you affirmatively consent to receive text messages during the ticket-registration process or through another Kiki Rides opt-in mechanism, Kiki Rides may send you transactional messages related to your trip, such as:

• purchase or registration confirmations;
• departure reminders;
• pickup instructions;
• schedule changes;
• transportation delays;
• weather-related notices;
• ferry or destination updates;
• day-of-trip instructions; and
• other information reasonably necessary to coordinate your trip.

Message frequency varies by trip. Message and data rates may apply.

Consent to receive marketing text messages, if Kiki Rides offers marketing messages in the future, will be handled separately where required. Consent to marketing messages is not a condition of purchasing a Kiki Rides ticket.

You may opt out of applicable SMS communications by replying STOP. You may reply HELP for assistance where supported.

Opting out of text messages may mean that you do not receive time-sensitive trip information by SMS. You remain responsible for checking other communications and trip information provided by Kiki Rides.

Kiki Rides may use the email address associated with your reservation to send information reasonably related to your purchase, reservation, or trip.

Promotional or marketing email communications will include applicable unsubscribe options as required by law.

Kiki Rides trips and events may be photographed or recorded.

Where Kiki Rides intends to use identifiable passenger images for promotional or commercial purposes, any required permissions or releases will be handled in accordance with applicable law and any notices or releases presented for the particular event.

If a particular event has a separate photography or media release, the terms of that release will apply.

The Kiki Rides name, logos, branding, graphics, photographs, videos, website design, and original content are owned by Kiki Rides or used with permission and are protected by applicable intellectual-property laws.

You may not reproduce, distribute, commercially exploit, or misrepresent Kiki Rides content without permission except as permitted by law.

We attempt to maintain accurate and available website information but do not guarantee that the website will always operate without interruption or error.

Event information may occasionally be corrected or updated.

If website information conflicts with a direct communication concerning a material last-minute operational change to a specific trip, passengers should follow the most recent verified instructions from Kiki Rides.

To the fullest extent permitted by applicable law, Kiki Rides will not be liable for indirect, incidental, special, or consequential damages resulting from use of the website or participation in Kiki Rides services.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability that cannot legally be waived.

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles.

Any dispute relating to these Terms or Kiki Rides services will be handled in accordance with applicable law and any enforceable dispute-resolution terms separately agreed to by the parties.

Kiki Rides may update these Terms periodically.

The revised version will be posted on the website with an updated “Last Updated” date.

Changes will apply prospectively as required by applicable law.

Questions about this Privacy Policy or Kiki Rides’ privacy practices may be directed to:

Kiki Rides LLC
Contact Form
Phone: +1 646-355-8435