Depending on how you interact with Kiki Rides, we may collect information including:

Information You Provide

This may include:

• name;
• email address;
• mobile phone number;
• ticket and reservation information;
• trip selections;
• responses to registration questions;
• SMS communication preferences;
• customer-service communications; and
• other information you voluntarily provide.

Transaction Information

When you purchase a ticket, we may receive information concerning your transaction, including the event, ticket type, purchase date, transaction status, and related order information.

Payment-card information may be collected and processed directly by third-party ticketing or payment providers rather than Kiki Rides.

Website and Device Information

When you use our website, we or service providers acting on our behalf may automatically collect information such as:

• IP address;
• browser type;
• device type;
• operating system;
• pages viewed;
• referring website;
• approximate location derived from an IP address;
• dates and times of visits; and
• interactions with our website.

This information may be collected through cookies and similar technologies.

We may use personal information to:

• process and manage reservations;
• coordinate Kiki Rides trips;
• identify and check in passengers;
• provide pickup, departure, and destination information;
• send trip reminders;
• communicate delays or schedule changes;
• provide customer support;
• respond to questions;
• maintain records relating to transactions and trips;
• improve our website and services;
• protect the security and integrity of our services;
• prevent fraud or misuse;
• comply with legal obligations; and
• send marketing communications when permitted and when any legally required consent has been obtained.

If you affirmatively opt in to receive text messages, we may use your mobile phone number to send transactional communications relating to your Kiki Rides reservation or trip.

These messages may include:

• reservation confirmations;
• trip reminders;
• pickup instructions;
• departure information;
• delays;
• schedule changes;
• weather-related updates;
• ferry or transportation updates; and
• other time-sensitive trip information.

Message frequency varies. Message and data rates may apply.

You may opt out of applicable SMS communications by replying STOP. Where supported, reply HELP for assistance.

We do not treat consent to transactional trip-related messages as blanket consent to receive unrelated marketing text messages.

If Kiki Rides introduces promotional SMS marketing, we will obtain any separate consent required by applicable law.

Kiki Rides may use Eventbrite to sell and administer tickets.

When you purchase a ticket through Eventbrite, information may be collected by Eventbrite and shared with Kiki Rides as necessary to administer your reservation and trip.

Eventbrite separately processes information according to its own privacy policies and terms.

Kiki Rides may import or transfer appropriate reservation information from Eventbrite into systems used to administer trips and passenger communications.

We may disclose information to service providers that help us operate Kiki Rides, including providers involved with:

• ticketing;
• payment processing;
• website hosting;
• email;
• SMS communications;
• customer management;
• workflow automation;
• analytics;
• transportation coordination; and
• other business operations.

These providers receive information as reasonably necessary to perform services on our behalf or as otherwise disclosed to you.

Some third-party platforms may also process your information independently under their own privacy policies.

Where reasonably necessary to provide a trip or address safety and operational requirements, we may share appropriate information with transportation providers, event operators, venues, ferry operators, or other partners involved in providing the service you purchased.

We limit such disclosures to information reasonably appropriate for the applicable purpose.

We may disclose information when reasonably necessary to:

• comply with applicable law, regulation, subpoena, court order, or other legal process;
• respond to lawful government requests;
• protect the rights or property of Kiki Rides;
• investigate fraud or misuse;
• enforce our agreements; or
• protect the safety of passengers, employees, contractors, or members of the public.

Kiki Rides does not sell personal information for monetary consideration.

If our practices materially change, we will update this Privacy Policy and provide any notices or choices required by applicable law.

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, measure performance, and improve the customer experience.

Third-party website components may also use cookies or similar technologies according to their respective policies.

Your browser may allow you to block or delete certain cookies. Doing so may affect the functionality of portions of the website.

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, measure performance, and improve the customer experience.

Third-party website components may also use cookies or similar technologies according to their respective policies.

Your browser may allow you to block or delete certain cookies. Doing so may affect the functionality of portions of the website.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining appropriate business and transaction records, resolving disputes, preventing fraud, and complying with legal obligations.

Different categories of information may be retained for different periods.

Kiki Rides uses reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no website, database, transmission method, or electronic storage system can be guaranteed to be completely secure.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Depending on the type of communication and applicable law, you may:

• unsubscribe from marketing emails using the unsubscribe link provided;
• opt out of applicable SMS communications by replying STOP;
• adjust browser cookie settings; and
• contact us regarding questions or requests concerning personal information.

Certain operational communications may still be necessary to complete or administer an existing reservation.

Our website may contain links to Eventbrite, social-media platforms, venues, transportation services, or other third-party websites.

Kiki Rides does not control the privacy practices of those third parties. You should review their privacy policies when providing information directly to them.

If Kiki Rides is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this Policy.

Questions about this Privacy Policy or Kiki Rides’ privacy practices may be directed to:

Kiki Rides LLC
Contact Form
Phone: +1 646-355-8435